Privacy Policy
Mariana’s Cleaning Services
Effective Date: April 25, 2026
Mariana’s Cleaning Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website or book our services. By using our site or booking with us, you agree to the terms below.
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1. Information We Collect
Information You Provide Directly
When you book a cleaning, contact us, or fill out a form, you may give us:
- Full name, email address, phone number
- Service address and access details
- Service preferences, special instructions, or notes
- Payment information (credit/debit card, billing address) – collected and processed securely by our booking platform’s payment processors; we do not store your full payment details on our own systems
Information Collected Automatically
Our website is hosted on Squarespace, and we use Acuity Scheduling for online booking. These platforms automatically collect certain data when you visit:
- IP address, browser type, operating system
- Referring pages, pages viewed, date/time stamps
- Cookies and similar tracking technologies (for site functionality, security, and analytics)
Squarespace and Acuity provide us with analytics (e.g., page views, booking conversions) in aggregate; we do not automatically collect personally identifiable information through these tools unless you willingly submit it.
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2. How We Use Your Information
We use your information to:
- Process and confirm your booking
- Send service reminders, confirmations, and follow‑up communications
- Respond to your questions, complaints, or claims
- Improve our website, services, and customer experience
- Comply with legal obligations (e.g., reporting non‑payment or criminal activity as described in our Terms of Service)
No sale of personal data: We do not sell or rent your personal information to anyone.
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3. How We Share Your Information
We may share your information only in the following circumstances:
Service Providers
- Squarespace – Hosts our website. They process any data collected through the site (form submissions, cookies, analytics) as a data processor on our behalf. [Squarespace’s Privacy Policy](https://www.squarespace.com/privacy) explains their practices.
- Acuity Scheduling (a Squarespace company) – Powers our booking system. They collect and store your appointment details, contact info, and payment information, and pass it to us. [Acuity’s Privacy Policy](https://www.squarespace.com/privacy) (same as Squarespace) describes how they handle data.
- Payment Processors – Acuity may integrate with third-party processors like Stripe, Square, or PayPal to complete your payment. These processors receive only the information needed to authorize and settle the transaction, and they are obligated to protect it.
Legal Requirements
We may disclose information if required to do so by law, or if we reasonably believe it is necessary to:
- Comply with legal process
- Protect the rights, property, or safety of Mariana’s Cleaning Services, our clients, or others
- Report suspected criminal activity (including kidnapping or trafficking) or pursue non‑payment claims as outlined in our Terms
Business Transfers
In the event of a merger, sale, or transfer of assets, client information may be part of the transferred business. You will be notified if this happens.
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4. Cookies and Tracking Technologies
Our Squarespace site uses cookies for essential functionality (e.g., security, session management) and analytics. You can adjust your browser settings to reject cookies, but this may affect the ability to book through our site. If you opt in via a cookie consent banner (if we implement one), Squarespace will only place non‑essential cookies per your preference.
For more details on the specific cookies Squarespace uses, visit their [Cookie Policy] (https://www.squarespace.com/cookie-policy).
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5. Data Retention
We retain your personal information as long as needed to:
- Provide the booked services
- Maintain records for financial, legal, or insurance purposes
- Resolve disputes or enforce our Terms
Squarespace and Acuity retain data according to their own retention schedules, which you can review in their privacy policies. When data is no longer needed, we securely delete or anonymize it.
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6. Security
We implement reasonable safeguards to protect your information:
- Our website uses SSL/TLS encryption (you’ll see the padlock icon in your browser).
- Squarespace’s infrastructure is protected by enterprise-grade encryption, firewalls, and secure data centers.
- Acuity processes payment transactions through PCI‑DSS compliant payment gateways; we do not have access to your full credit card number.
No method of transmission over the Internet is 100% secure, but we work to keep your data safe.
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7. Your Rights and Choices
Depending on your location, you may have rights such as:
- Access – Request a copy of personal data we hold about you.
- Correction – Ask us to fix inaccurate or incomplete information.
- Deletion – Request that we delete your data (subject to legal retention needs).
- Opt‑out – Unsubscribe from marketing emails via the link in each email, or contact us directly.
To exercise any of these rights, email us at vazquez@marianacleaningservices.org. We will respond within a reasonable timeframe.
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8. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we learn we have collected data from a child under 13 without parental consent, we will delete it promptly.
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9. Changes to This Privacy Policy
We may update this policy from time to time. When we do, the “Effective Date” at the top will change. We encourage you to review it periodically. Continued use of our site or services after changes means you accept the updated policy.
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10. Contact Us
For general questions or privacy requests, please contact:
Mariana Vazquez
Email: vazquez@marianacleaningservices.org
For technical questions regarding our website, booking system, or data handling, you may also contact our Technology Administrator:
Jorge Gonzalez-Vazquez
Technology Administrator
Email: gonzalez-vazquez@marianacleaningservices.org
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This policy is designed to be transparent about how we use Squarespace and Acuity Scheduling to serve you. If you’d like more detail about how these platforms handle your data, please review their privacy policies directly on their websites.